Shipping Policy
Shipping Policy
Effective Date: 17/10/2025
Last Updated: 17/10/2025
Thank you for shopping with The Nail Siren! Below you'll find our shipping policy details to help you understand when to expect your order and how we handle deliveries.
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1. Order Processing Time
All orders are processed within **2 business days** (excluding weekends and bank holidays).
Once dispatched, you will receive a confirmation email with tracking information (if applicable).
Please note:
- Custom or made-to-order nail sets may require additional processing time (usually 2 days).
- During peak times (e.g. holidays or sales), processing times may be extended slightly.
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2. Shipping Locations
We currently ship to:
- **United Kingdom (Mainland & Northern Ireland)**
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3. Shipping Rates & Delivery Times
**UK Shipping Options:**
| Service | Estimated Delivery Time | Cost |
|--------------------------|--------------------------|------------|
| Signed 1st class (Royal Mail) | 1–2 working days | £3.60 |
| Free Shipping | On orders over £60 | FREE |
|-------------------|--------------------------|------------|
*Note: Customs or import duties may apply for international orders and are the buyer’s responsibility.*
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4. Delivery Delays
While we do our best to dispatch and deliver orders promptly, we are not responsible for delays caused by:
- Postal service disruptions
- Weather conditions
- Customs clearance (for international orders)
- Incomplete or incorrect delivery information
If your order is significantly delayed or lost, please contact us at Thenailsiren25@gmail.com and we’ll help resolve the issue.
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5. Address Accuracy
Please double-check your shipping address before placing your order. We are not responsible for non-delivery due to errors in the address provided.
If an order is returned to us due to incorrect or incomplete address details, you may be responsible for redelivery charges.
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6. Lost or Missing Orders
If your order hasn’t arrived after the estimated delivery period, please wait an additional:
- **10 working days (UK)**
- **20 working days (International)**
Then contact us at Thenailsiren25@gmail.com with your order number. We’ll investigate and assist accordingly.
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7. Contact Us
If you have any questions about shipping, please reach out to:
**The Nail Siren**
Email: Thenailsiren25@gmail.com